Grow with Physio Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • How to complain

 

Contact Details

Email: hello@growwithgracephysio.com

 

What Information We Collect, Use, and Why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

  • Name, address and contact details
  • Gender
  • Date of birth
  • Health information (including medical conditions, allergies, medical requirements and medical history)
  • Information about care needs (disabilities, home conditions, medication, dietary requirements, general care provisions)
  • Test results (psychological evaluations, scans, bloods, x-rays, tissue tests, genetic tests)
  • Payment details (card or bank information)
  • Insurance policy details

We also collect information for safeguarding or public protection reasons:

  • Name, address and contact details
  • Health information
  • Information about care needs
  • Relevant information from previous investigations
  • Test results

And to comply with legal requirements:

  • Name
  • Contact information

 

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Learn more about lawful bases on the ICO’s website.

Your rights include:

 

Our Lawful Bases for the Collection and Use of Your Data

To provide care and services: Consent

For safeguarding: Consent and Vital Interests

To comply with legal requirements: Consent

 

Where We Get Personal Information From

  • Family members or carers
  • Other healthcare professionals involved with care

 

How Long We Keep Information

Until the patient’s 25th birthday.

 

Who We Share Information With

  • Other health providers (e.g., GPs and consultants)
  • Insurance companies, brokers
  • Safeguarding-related organisations

 

Duty of Confidentiality

We follow common law duty of confidentiality, but may share information under these conditions:

  • You’ve given us consent
  • There’s a legal requirement (e.g. court orders)
  • Public interest outweighs confidentiality (e.g., serious crime prevention)
  • Health Service regulations in England/Wales or Scottish authorities approve it

 

How to Complain

If you have concerns, contact us using the details above.

If you’re not satisfied, you can contact the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
https://www.ico.org.uk/make-a-complaint